Shipping Policy

Information about delivery

Costs of mail and packing.

You will have to pay extra for shipping and handling, depending on how much your items cost and which delivery option you choose, if there are any. Before you confirm your order with us, the screen will show you how much the postage and packing will cost. We may send them out separately when you order more than one thing. If this happens, you will only be charged one postage and packing fee.

After the pharmacist approves your order, it will be sent out in 3–4 business days. Only Monday through Friday orders are approved.

Pharmacy delivery of medicines

Drugstores: Medicines must be signed for by a person aged 18 or older. If you are still waiting for someone to sign your package, you can change the delivery date or send it to a nearby package shop through the courier's website or app.

However, you can't leave your order with a neighbor or in a safe place. The courier will try three times before they bring it back to us. Buying in large amounts or with a high unit volume.To ensure everyone can get the things they need, we have limited the sales of a few of our health essentials to one to four units per customer, depending on the item they choose.There are too many orders for our normal third-party fulfillment service to handle. As a result, for any excessive bulk orders of single lines, we will be in touch regarding your order to discuss further delivery costs that will be incurred.

Delivery of orders

Please note: Your order(s) may be delayed in adverse weather conditions. 95% of orders are dispatched within 3 working days to the address you provided in your order. Delivery timescales are estimates only. If you are still waiting to receive your order within 14 days of us confirming your order, you must notify us. We will investigate the non-delivery, provided you cooperate with the investigation

Shipping Outside of the UK

• Because of the COVID-19 pandemic, delivery outside of the UK is seriously slowed down.
• Due to the delays, we can't promise a delivery meeting time.
• How much it costs to ship to Europe will depend on how heavy your package is, what's in it, and where it's going. Usually, delivery happens between 5 and 10 business days after the item is sent out. If your order has fragile things like aerosols that need to be delivered by road, it usually takes 15 to 20 days.
• We can now send things by road to the following countries: Finland, Estonia, France, Georgia, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Moldova, Monaco, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, and Switzerland.
• You can only get prescription drugs delivered to places in the UK, which includes England, Wales, Scotland (including islands), Northern Ireland, and the Isle of Man. Prescription drugs can't be sent to places outside of the UK, like the Channel Islands.
• Extra delivery costs start at £4.25, and are shown to you at checkout based on where you live, the size, and weight of your order. All prices shown include VAT, and delivery takes between 5 and 15 days after the order is sent. If V.A.T. applies, it will be taken off at the checkout. Some descriptions of weight and products apply
• Regrettably, we can't send packages to BFPO addresses.