FAQ's

How can I see where my payment is being processed?

Anytime you log in to your account, look at "My Latest Order" to see how your order is going.You will be notified by email and What's App with your order every step of the way. After you pay, you'll get an email confirming your order. We will also email you when your order has been sent out. It will usually happen the same or the next business day.

Will there be a record for my order?

Yes, you will get an email confirming your order.

What ways of payment do you take?

You can use most major credit and bank cards on our website, including American Express. ApplePay and GPay are two digital wallets that can be used to pay. We're sorry, but we do take PayPal.

If I want to order again quickly, can I save my payment information?

Yes, you can save your card information after you finish your order. You can quickly check if you have chosen your saved card and confirm the CV2 (the three numbers on your card's signature strip). Barclaycard is one of the biggest payment processing companies in the world, and they use the highest levels of protection and encryption to keep your card information safe.

When is the charge going to happen?

We will authorize a payment from your bank for the amount of your order once you confirm it by email or WhatsApp. Even though we won't charge your card right now, your bank may only let you spend this money once they know what's going on with your order. The charge will be made to your card when the package is sent.

What are the most common times that products go bad?

By rotating our stock, We ensure you get goods with the most extended expiration dates possible. We always ensure that this time frame is at least six months.

Can I place my order over the phone?

The meeting form must be completed online, which is a shame.

Can I buy it for other people?

Yes. We must do this to run our business correctly and safely. People outside the patient, like family members, can order drugs from the pharmacy, but we prefer that the patient completes the consultation process.

Can I place another order?

You can order your medicine more than once, yes. If you are buying the same medicines repeatedly and everything has stayed the same since the last order, the process goes much faster than during your first consultation. You can email or text WhatsApp to order more of your drugs.

What's the point of the message from the Support Team?

We text or call you to confirm your shipping and billing address because sometimes we need to ensure they are correct. Doctors may need more information from time to time to make sure that the medicine they are prescribing is safe and helpful for you. Any additional information you give is only used to treat your problem and is kept secret.

Why was my order turned down?

Most of the time, if your order has been refused, your bank has declined your payment. You use a different way to pay.

Can I exchange items I've purchased?

Yes, you can return all non-medicinal items to us if they are not used and in a resalable condition as described in the ' Refunds and Returns Policies.' Unfortunately, we cannot accept returns on medications or medical products since they are unavailable after leaving the pharmacy.

How do I return items?

If you want to return items that are not medical, we recommend you read our Refund policy for guidance.

Can I cancel my order?

You can cancel your order anytime before receiving an email confirming that the product has been shipped. You can cancel your order by phone at 0333 2200 519 or email. If you received a confirmation email for a dispatch, please contact us, and we'll be happy to assist you.

How is it going to take to get a refund?

Once your refund is confirmed and all outstanding goods are successfully returned to us, you'll receive your refund via paying the method you used to pay within 3 to 4 days.

Is this service legal?

Yes, the service is controlled by various organizations to ensure that the service you receive meets the standard required to be provided in the UK. For more information, please visit the ' Our About Us page.

Can I make sure that the medicine is genuine?

All the. We source all our medicines through wholesalers from Foreign vendors to provide you with an Affordable Price.

What is the reason you need all the necessary information?

When we request particulars about you or your medical history, we make sure that all information you get from us is secure and suitable for you to use. The same information is needed to verify a medication purchase or prescription at the pharmacy on your street or at a GP's office when you use our online Doctor

Are my personal information, as well as my payment details, secure?

All information, such as medical, personal, and payment information, is encrypted at 256 bits before being sent. We utilize Barclaycard, one of the biggest payment processors in the world, to manage and store your personal information regarding payments to ensure that they're safe. Check out our ' Privacy and Security Policy for details.

Do you have cookies on your website?

We employ cookies in situations where they are needed to enhance the experience of customers on our website.

What is the reason you conduct identity checks?

It is legally required for healthcare professionals to verify who their patients are. Similar to the way you need to provide identification when you initially register with your GP, we are also obliged to conduct an identity check on all of our patients when they register with us.

When do I expect my order to arrive?

We strive to deliver every order placed between Monday and Friday by 3 pm the exact day. Orders made after these times will be shipped on the next working day.

All deliveries are delivered using Royal Mail, DPD, or Yodel, who deliver Monday to Saturday. The delivery options we provide include the following timeframes for delivery:

• Standard Tracked Delivery - 2/3 days Delivery (generally within 48 hours).
• Express Tracked Delivery - 1 one-day service (generally for 24 hours).
• Special Delivery - The next Working Day (Royal Mail Guaranteed by 1 pm).
• Saturday is Guaranteed until 1 pm (Royal Post Saturday delivery is available at 3 pm from Thursday to Friday).

Where do you deliver?

We currently offer delivery in the majority of UK postcodes. Rural areas may require a longer delivery time.

Do I have the ability to follow my orders?

We utilize tracked services for all of our delivery. We will send you tracking information when your order has been shipped and an estimated delivery time. The information will be available on your account after your purchase.

How do I proceed if the order still needs to arrive?

The delivery is usually made shortly after your dispatch email has been received. You can view the tracking information for your parcel in your online account at any time following dispatch to see a confirmation of the delivery status. Sometimes, packages are lost within the delivery system. If you still need to receive your parcel after ten days, Contact us immediately, and we'll do what we can to fix the issue.

What happens when my order gets delivered?

All packaging is secure and undamaged, making it appropriate for delivery to any location you need (home at work, home, or even your neighbor). Your package will usually be delivered within a timeframe at the time of dispatch from your courier.

Do I create my account?

You will be automatically prompted to make an account upon making an online appointment.

Do I have to use the same email to create multiple accounts?

Each account should have an individual email address. The account's notification will be emailed to your email address so that you can ensure the confidentiality of your patients. One email address is allowed to be associated with each account. Free email accounts can be set up online using Gmail and Hotmail.

Can my information be altered to my account?

Specific details like delivery and billing addresses and saved information about payment methods, medical information, and preferences for account information can be altered at any time simply by accessing your account. If you want to modify information you cannot do yourself, contact us at 0xxx xxxxx 519, and we'll arrange to change your account.